Privacy policy

Privacy Policy

Last Updated: 07/26/2026

At ORO District, your privacy is important to us. As a family-owned online jewelry retailer, we are committed to protecting your personal information while providing an exceptional shopping experience. ORO District offers premium jewelry including gold chains, sterling silver jewelry, Cuban link chains, rope chains, men's jewelry, women's jewelry, bracelets, rings, pendants, earrings, necklaces, and iced out jewelry, with many collections proudly handcrafted in Italy.

This Privacy Policy explains how ORO District ("we," "our," or "us") collects, uses, stores, and shares your personal information when you visit our website, create an account, browse our jewelry collections, make a purchase, or otherwise interact with our online store.

Our website is powered by Shopify, which provides the ecommerce platform that enables us to securely sell our jewelry collections and process your orders.

By using our website, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number

Payment Information

When you purchase jewelry from ORO District, your payment is securely processed through trusted payment providers. We may collect payment confirmation details but do not store complete credit card information on our servers.

Account Information

  • Username
  • Password
  • Account preferences
  • Saved addresses
  • Wishlist items

Order Information

Information about products you browse or purchase, including:

  • Gold chains
  • Sterling silver jewelry
  • Cuban chains
  • Rope chains
  • Bracelets
  • Rings
  • Pendants
  • Necklaces
  • Earrings
  • Men's jewelry
  • Women's jewelry
  • Iced out jewelry

We may also retain records of returns, exchanges, cancellations, warranties, and customer service requests.

Device Information

When visiting our website we automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral source

How We Collect Information

We collect personal information:

  • Directly from you when placing an order, creating an account, subscribing to emails, or contacting customer support.
  • Automatically through cookies and similar technologies while browsing our website.
  • Through Shopify and trusted third-party service providers that help operate our online jewelry store.
  • Through marketing partners and advertising platforms where permitted by law.

How We Use Your Information

We use your personal information to operate and improve ORO District, including:

Processing Orders

To:

  • Process payments
  • Verify purchases
  • Ship orders
  • Handle returns and exchanges
  • Send order confirmations
  • Provide warranty support

Improving Your Shopping Experience

We use browsing and purchase history to personalize your experience by recommending jewelry collections that may interest you, including:

  • Gold jewelry
  • Sterling silver jewelry
  • Cuban link chains
  • Rope chains
  • Men's chains
  • Women's necklaces
  • Bracelets
  • Rings
  • Pendants
  • Earrings
  • Italian jewelry

Customer Service

We use your information to:

  • Answer product questions
  • Assist with sizing
  • Help with jewelry care
  • Provide shipping updates
  • Resolve order issues
  • Respond to warranty claims

Marketing

With your permission, we may send:

  • New jewelry arrivals
  • Exclusive promotions
  • Gift guides
  • Product launches
  • Holiday offers
  • Sale announcements
  • Educational jewelry content

You may unsubscribe from marketing emails at any time.

Fraud Prevention

To protect both our customers and ORO District, we may use personal information to:

  • Detect fraudulent transactions
  • Verify identity
  • Prevent unauthorized purchases
  • Protect website security

Legal Compliance

We may process your information when required by applicable law, court orders, government requests, or to enforce our Terms of Service.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Measure advertising effectiveness
  • Analyze visitor behavior
  • Provide personalized shopping experiences

You can control cookie settings through your web browser.

Sharing Your Information

We never sell your personal information.

We may share your information only with trusted service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Fraud prevention providers
  • Marketing platforms
  • Website analytics providers
  • Customer support software

These companies may only use your information to perform services on our behalf.

Shopify

Our online store is hosted by Shopify.

Shopify securely stores and processes information necessary to complete purchases and operate our website. Shopify may also process certain information to improve its platform and fraud prevention systems.

For additional information, please review Shopify's Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

ORO District does not knowingly collect personal information from children.

If you believe a child has submitted personal information through our website, please contact us so we can promptly remove the information.

Data Security

We use industry-standard security measures designed to protect your information.

However, no website or online transmission can be guaranteed 100% secure. We encourage customers to use strong passwords and protect their account information.

Data Retention

We retain personal information only as long as necessary to:

  • Complete your orders
  • Provide customer service
  • Meet legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our policies

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Request a copy of your information
  • Opt out of certain marketing communications
  • Withdraw consent where applicable

To exercise your privacy rights, please contact us using the information below.

International Data Transfers

Your information may be processed outside your country of residence where our service providers operate.

When required, we use appropriate legal safeguards to protect your personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

ORO District

Email: admin@orodistrict.com